Did you know?
Our customers and partners trust us to protect over one million devices each year.
about us
about us
Hello, we’re Taurus!
We are a long-standing insurance business, with over 15 years experience delivering exceptional solutions to both consumers and partners.
We are forward thinking organisation, innovative and disruptive by nature. We passionately believe in building quality products and services, delivered with integrity.
Proudly based in the UK and Gibraltar.
What we do
We are a leading provider of direct and affinity insurance solutions. We create tailored, cloud-based platforms and claims administration systems. We love what we do and we do it all with speed, efficiency and passion.
Our customers and partners trust us to provide over one million gadget and lifestyle insurance polices a year.
Affinity Partners
25
Annual Polices
1m+
Team Members
40
Offices
3
Premium
£20m+
Our history
- 2003Founded as a specialist broker for the UK's largest online travel insurance brand.
- 2012Developed our market leading gadget insurance proposition and cloud based distribution platform.
- 2013Launched Switched On Insurance, our subscription lifestyle insurance brand.
- 2014Launched our innovative Travel Insurance Gadget Add-on (TIGA) product for travel partners.
- 2015Partnered with Debenhams PLC to deliver the first mainstream gadget affinity proposition.
- 2016Created internal claims division to deliver a best in class service for our customers and partners.
- 2017Covered over 1/2 Million devices.
- 2018Setup SPG our dedicated procurement and logistics arm.
- 2019Launched Post Office phone and gadget insurance proposition.
- 2019£10m Turnover and covered over 1 Million devices.
- 2019Launched travel insurance as a new line of business.
- 2020Moved Smartphone Group into newly renovated offices near Southend Airport.
- 2020Switched On brand selected by Sky's SME250 campaign and first TV Ad launched.
- 2020Updated travel policies to include protection for COVID-19 related issues.
- 2021Forged new relationship with ERGO/Munich RE as an AA-rated strategic insurer partner.
- 2021Introduced COVID-19 PROTECT enhanced cover option offering further protection for travellers.
- 2021Continued to grow partnerships with leading brands including Virgin Money.
Did you know?
Out of our three brands, our lowest rating on Trust Pilot is a whopping 4/5 stars.
our team
our team
James Cottrell
Managing Director / Founder
An industry leading underwriter, broker and business owner, with over 20 years’ experience in running general insurance businesses within the UK, Europe and Australasia.
Clare Caras-Altas
Finance Director
An experienced finance professional with good analytical skills and intuition, Clare also brings with her a wealth of experience in account management.
Mark Izzard
Business Development Director / Founder
A leading figure in the UK insurance industry. Mark has been involved in some of the largest and most successful online insurance brands.
Mark Emblin
IT Director / Founder
An innovative and passionate technical leader with over 15 years’ experience designing robust, scalable ecommerce platforms for insurance markets in the UK and overseas.
Jamie McCarthy
Commercial Director / Founder
A very experienced finance and commercial stakeholder, who is as comfortable leading the direction of large insurance businesses as he is in creating and guiding start-ups.
Gordon Kay
Claims Director
Gordon has decades of experience in the insurance industry many of which he has spent running claims operations for insurance businesses in the UK and Europe.
Ben Truman
Head of Compliance and Internal Audit
A conscientious and passionate professional with many years in customer centric roles ensuring the delivery of excellent customer service.
Mark Allsopp
Head of Travel
A leading figure in the UK travel insurance market. His insurance career spans more than 20 years and includes underwriting, marketing, product and programme management roles at AIG and previously, Aviva.
Stephanie Coulter
Marketing Manager
A creative and versatile marketing professional, Steph has a wealth of specialist experience having spent the last 20 years delivering successful campaigns at some of the UK’s leading insurance brands.
James Cottrell
Managing Director / Founder
An industry leading underwriter, broker and business owner, with over 20 years’ experience in running general insurance businesses within the UK, Europe and Australasia.
Helen Archer
Finance Director
An experienced finance professional with good analytical skills and intuition, Helen also brings with her a wealth of experience in risk management.
Mark Izzard
Business Development Director / Founder
A leading figure in the UK insurance industry. Mark has been involved in some of the largest and most successful online insurance brands.
Mark Emblin
IT Director / Founder
An innovative and passionate technical leader with over 15 years’ experience designing robust, scalable ecommerce platforms for insurance markets in the UK and overseas.
Jamie McCarthy
Commercial Director / Founder
A very experienced finance and commercial stakeholder, who is as comfortable leading the direction of large insurance businesses as he is in creating and guiding start-ups.
Gordon Kay
Claims Director
Gordon has decades of experience in the insurance industry many of which he has spent running claims operations for insurance businesses in the UK and Europe.
Ben Truman
Head of Compliance and Internal Audit
A conscientious and passionate professional with many years in customer centric roles ensuring the delivery of excellent customer service.
Mark Allsopp
Head of Travel
A leading figure in the UK travel insurance market. His insurance career spans more than 20 years and includes underwriting, marketing, product and programme management roles at AIG and previously, Aviva.
Nicky Bennett
Head of CSU and Operations
Nicky has had a long career in the aviation industry and brings with her a great deal of experience in operations management and customer services. She is extremely focused on achieving efficiencies in all aspects of the business.
Stephanie Coulter
Marketing Manager
A creative and versatile marketing professional, Steph has a wealth of specialist experience having spent the last 20 years delivering successful campaigns at some of the UK’s leading insurance brands.
Did you know?
Our brands feature on the top 4 most popular online insurance aggregators.
our partners
our partners
Want to learn about our process?
If you would like to find out more about our claims process and how we work including our claims lifecycle. Then right this way.
Our process
Did you know?
Throughout our website we have several different facts about us dotted around. Here, we've compiled all of these facts in one place, to give you a better insight to us a company.
We have 18 years of experience designing and delivering lifestyle insurance solutions.
18
years
Our customers and partners trust us to protect over one million devices each year.
1+
million
Out of our three brands, our lowest rating on Trust Pilot is whopping 4/5 stars.
4/5
stars
Our brands feature on the top 4 most popular online insurance aggregators.
4
aggregators
We are the leading provider of phone and gadget insurance solutions to the UK affinity market.
#1
provider
We have a 12 month warranty on all replacement devices for our Travel Insurance Gadget Add-on product.
12
months
Our Gadget Insurance & Warranty products have Defaqto 5 star rated phone and gadget insurance products.
5
stars
We offer a first class claims administration service and repair network to all of our clients.
1st
class
Here at Taurus we offer aggregate cover of up to £3,000 for any number of devices.
£3k
cover
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