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Our Services

Our Services

Claims administration

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Our claims process

Our claims process has been designed with 3 key aims in mind; reduce the claims lifecycle, drive efficiencies and improve customer experience. We want every customer to have a pleasant experience with us, that’s why we’ve refined our process over time to ensure the best possible experience.

We aim to identify claims which have low risk and can be approved and settled immediately. This is often referred to as fast-tracking. We also assess each claim and give it a risk score so that we can deal with each claim in an efficient manner to ensure optimum customer satisfaction and lower the cost of claims handling.

  • 1 Reduce the claims lifecycle
  • 2 Drive efficiencies
  • 3 Improve customer experience

Claims lifecycle diagram

The diagram below illustrates our complete claims lifecycle.

A line diagram illustrating the complete lifecycle of a claim.

Other services

Product development

We can provide a wide range of standalone and subscription-based lifestyle insurance products.

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Pricing and distribution

We provide best in class pricing and distribution expertise. Our products are priced and perform well, across all channels.

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Customer services

For our customers and our partners we provide an industry leading omni channel experience. Customer experience redefined.

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Claims administration

We provide scalable, secure and expert claims administration services. Online claims and 24/7 service as standard.

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Affinity solutions

All of our products and services can be expertly tailored and white-labelled. We treat your customers as if they were our own.

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Smartphone Procurement

Providing the optimum combination of price, quality and service for you to maximise efficiencies and accelerate your growth plans.

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MI and Reporting

We provide an extensive cloud-based MI portal with automated real-time reports, allowing you complete control of your data.

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Arrange a call

If you would like to have a chat with us about our services and what we can offer you, then please complete the form below.