Did you know?
Our customers and partners trust us to protect over one million devices each year.
Our process
Our process
Working with us
The Taurus team have many years of experience creating and delivering both B2C and B2B insurance solutions. We have worked with partners large and small to create and deliver commercially successful propositions. In collaboration with our partners and through our own brands we have sold many millions of UK insurance policies.
We can help you with any aspect of a proposition from simply brokering a scheme to designing bespoke products and providing complete end-to-end fulfilment through our distribution platforms and access to a wide variety of sales channels.
We carefully project manage and deliver our propositions using an agile and collaborative methodology.
How we work
#1
Learn
The start of our relationship, this is the first phase of the project where we explore what you want and extract any ideas that you’ve got on how to achieve what you want. We’ll work together to create a clear brief, then look into that to identify the best way to fulfil your needs. Initial communication is done via telephone and email, and if you proceed with us we arrange a meeting to attain a more detailed brief.
#2
Plan
The start of our relationship, this is the first phase of the project where we explore what you want and extract any ideas that you’ve got on how to achieve what you want. We’ll work together to create a clear brief, then look into that to identify the best way to fulfil your needs. Initial communication is done via telephone and email, and if you proceed with us we arrange a meeting to attain a more detailed brief.
#3
Design
The start of our relationship, this is the first phase of the project where we explore what you want and extract any ideas that you’ve got on how to achieve what you want. We’ll work together to create a clear brief, then look into that to identify the best way to fulfil your needs. Initial communication is done via telephone and email, and if you proceed with us we arrange a meeting to attain a more detailed brief.
#4
Build
The start of our relationship, this is the first phase of the project where we explore what you want and extract any ideas that you’ve got on how to achieve what you want. We’ll work together to create a clear brief, then look into that to identify the best way to fulfil your needs. Initial communication is done via telephone and email, and if you proceed with us we arrange a meeting to attain a more detailed brief.
#5
Launch
The start of our relationship, this is the first phase of the project where we explore what you want and extract any ideas that you’ve got on how to achieve what you want. We’ll work together to create a clear brief, then look into that to identify the best way to fulfil your needs. Initial communication is done via telephone and email, and if you proceed with us we arrange a meeting to attain a more detailed brief.
#6
Support
The start of our relationship, this is the first phase of the project where we explore what you want and extract any ideas that you’ve got on how to achieve what you want. We’ll work together to create a clear brief, then look into that to identify the best way to fulfil your needs. Initial communication is done via telephone and email, and if you proceed with us we arrange a meeting to attain a more detailed brief.
#7
Iterate
The start of our relationship, this is the first phase of the project where we explore what you want and extract any ideas that you’ve got on how to achieve what you want. We’ll work together to create a clear brief, then look into that to identify the best way to fulfil your needs. Initial communication is done via telephone and email, and if you proceed with us we arrange a meeting to attain a more detailed brief.
Our claims process
Our claims process has been designed with 3 key aims in mind; reduce the claims lifecycle, drive efficiencies and improve customer experience. We want every customer to have a pleasant experience with us, that’s why we’ve refined our process over time to ensure the best possible experience.
We aim to identify claims which have low risk and can be approved and settled immediately. This is often referred to as fast-tracking. We also assess each claim and give it a risk score so that we can deal with each claim in an efficient manner to ensure optimum customer satisfaction and lower the cost of claims handling.
- 1 Reduce the claims lifecycle
- 2 Drive efficiencies
- 3 Improve customer experience
Claims lifecycle diagram
The diagram below illustrates our complete claims lifecycle.
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